Shimano Bicycle Division Limited Warranty
Shimano warrants to the original retail purchaser that the Shimano bicycle division product for which they received this warranty, is free from non-conformities in material and workmanship.
Shimano Alivio, Acera, Sora, 2200 Components and Shimano Footwear products are warranted for a period of one year. Shimano Ultegra. 105, Tiagra, Saint, XT, Hone, LX and Deore components are warranted for a period of two years and Shimano Dura-Ace and XTR components are warranted for a period of three years.
*Shimano’s fashion apparel such as cycling wear is not in the warranty scope.
How To Make A Claim
If the part is on a new bicycle:
and is within the warranty period provided by the bicycle manufacturer, then contact the bicycle manufacturer. The dealer that sold you the bicycle can do this on your behalf. This is the quickest method.
In all other cases:
Refer back to the bicycle dealer that sold you the product or contact respective distributor in each country.
• Singapore
• Malaysia
• Indonesia
• Philippines
• Thailand
Shimano warrants to the original retail purchaser that the Shimano bicycle division product for which they received this warranty, is free from non-conformities in material and workmanship.
Shimano Alivio, Acera, Sora, 2200 Components and Shimano Footwear products are warranted for a period of one year. Shimano Ultegra. 105, Tiagra, Saint, XT, Hone, LX and Deore components are warranted for a period of two years and Shimano Dura-Ace and XTR components are warranted for a period of three years.
*Shimano’s fashion apparel such as cycling wear is not in the warranty scope.
How To Make A Claim
If the part is on a new bicycle:
and is within the warranty period provided by the bicycle manufacturer, then contact the bicycle manufacturer. The dealer that sold you the bicycle can do this on your behalf. This is the quickest method.
In all other cases:
Refer back to the bicycle dealer that sold you the product or contact respective distributor in each country.
• Singapore
• Malaysia
• Indonesia
• Philippines
• Thailand
Please ensures that following items are present when submitting your products for a warranty claim:
• Original Dated Sales Receipt
• Customer Copy of Warranty Card completed and filled with owner / product / purchase information
• Complete set of the products for the claim
Shimano reserves the right to reject or void the warranty should any of the above items / requirements not be met. Please note that any tempering or false declarations made in the card will deem the warranty void with immediate effect.
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